Great Question!
At Plei, having a payment method on file, whether a card or a mobile wallet like Apple or Google Pay, is required to register for a game. This helps us ensure everyone who joins a game is committed to playing.
When you join a game, we place a temporary hold on your card or wallet to verify you have enough funds to pay for the game. Don’t worry – you’re not charged right away. This hold is simply a check and will only be processed if the game is confirmed. If the game is canceled, the hold will release automatically, and you won't be charged. 🙌
If you add or remove guests after you first join the game, we will have to place a new hold on your card. Don't worry about seeing multiple pending transactions in your bank account, we'll only process the final one if the game is confirmed 😉
If you need to drop out of a game:
Before the game is confirmed – The hold on your card will automatically release with no charge.
After the game is confirmed but more than 5 hours before game time – You’ll receive a game credit or refund. Your choice!
Less than 5 hours before game time, but more than 3 hours before game time – You’ll receive a game credit to use toward another game if we find a replacement for you.
Less than 3 hours before game time – The payment will be processed, and no game credit will be issued.
Security is one of our top priorities at Plei. Our payment processor, Stripe, securely handles all transactions, ensuring your payment information is protected every step of the way
