If the app isn’t working as expected—such as freezing, not loading, or showing unusual behavior—try the following basic troubleshooting steps.
Step-by-step troubleshooting:
Force close the app
Remove it from your background apps and reopen it.
Log out and log back in
This can help refresh your session and resolve loading issues.
Restart your phone
Powering off and back on can resolve temporary device-related issues.
Check your internet connection
Ensure you're connected to a stable Wi-Fi or cellular network.
Update the app
Make sure you’re using the latest version of the Plei app from the App Store or Google Play Store.
Delete and reinstall the app
Re-downloading the app can help clear any corrupted data or caching issues.
Still having issues?
If the problem continues after trying these steps, contact our team for support. You can reach us in two ways:
Use the Intercom support icon on the bottom right corner of the Discover page. There you can reach us by selecting Share your feedback.
Email us at playersupport@plei.com