Game credits are a balance on your Plei account that you can use toward future games.
When you receive game credits
You receive a game credit if you cancel your spot 3 to 5 hours before game time and another player fills your spot. The game credit is added to your account automatically once your spot is filled.
How game credits are used
Game credits are applied automatically at checkout. If your balance doesn't cover the full price, the rest is charged to your payment method on file.
Good to know
Game credits are valid for 6 months from the date they are issued.
Game credits can be used for any game at any facility.
Game credits can't be transferred or shared with another player.
Where to see your balance
Tap Profile at the bottom right of the screen, tap the gear icon (Settings), then tap Payments. Your game credit balance is shown on the Payments screen, listed as Game Credits below your payment methods.
Think a game credit is missing?
Game credits should appear in your account automatically. If one is missing, contact us using chat support and let us know which game it was for and why you expected it. Please attach a screenshot of your Payments screen. Our Customer Support team will look into it and add the credit to your account if one is owed.