When you join a game, Plei places a temporary hold on your payment method. Your bank or card app may show this as a "pending" charge. A hold is not a payment.
When you're charged
You're only charged if the game is confirmed. Your card is charged when the game is played.
If the game isn't confirmed or is cancelled
The hold is released automatically, usually within 1 to 3 days. How quickly it disappears from your statement can depend on your bank.
If you add a guest
Adding a guest replaces your first hold with a new, larger one.
Example: Joining a game puts a $12.50 hold on your card. When you add a guest, a new $25 hold (for two spots) replaces it.
The $12.50 hold is cancelled automatically, but it may stay visible on your card for a while, so you might see both amounts. You're only charged once, for the final amount.
Still looks wrong?
If a charge has posted that you don't recognize, or a hold is still on your card after 3 days, contact us using chat support. Tell us which game it was for, the game date and the amount, and attach a screenshot from your bank or card app.