To join a game on Plei, you’ll need a payment method on file—card or mobile wallet (like Apple or Google Pay). This helps us ensure everyone who joins a game is committed to playing. ✅
When you sign up, we place a temporary hold to confirm your spot. You're only charged if the game is confirmed. If it's canceled, the hold disappears. 🙌
Added or removed a guest? We’ll place a new hold. Don’t stress if you see more than one pending charge—only the final one will go through if the game is confirmed. 💡
Need to drop out? Here’s how it works:
⏱ Before the game is confirmed: The hold gets released. No charge.
💸 After it’s confirmed, but more than 5 hours out: You’ll get a refund or game credit—your call.
🤞 Between 3–5 hours before game time: You’ll get a game credit if we find someone to take your spot.
🚫 Less than 3 hours before game time: The charge goes through, and no credit is issued.
🔐 Your payment info is safe. All transactions are securely handled by Stripe, one of the most trusted payment processors out there.