Skip to main content

What’s Plei’s cancellation policy? 🙅

If a game gets canceled, you won’t be charged—simple as that. We only process payments for confirmed games. 🤝

Christopher Rodriguez avatar
Written by Christopher Rodriguez
Updated over 2 weeks ago

But if you need to cancel after a game is confirmed, here’s how it works:

⏱ More than 5 hours before game time:

  • ✅ You’ll get a refund or game credit—your choice.

⏳ Less than 5 hours before:

  • 🤞 You’ll get a game creditif we find a replacement.

🚫 Less than 3 hours before:

  • 💸 No refund or game credit.


We keep this policy in place to protect the flow and fairness of every game. Thanks for playing with integrity! 🙌

Did this answer your question?